Refund policy
Last updated: 29 September 2026
At Nulax Jewellery, we want you to be happy with your purchase. This policy explains how returns, cancellations and refunds work for orders placed through our online store.
Nothing in this policy affects your statutory consumer rights under Irish law.
1. CHANGE OF MIND — ONLINE ORDERS
If you purchase from our online store, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
If you wish to cancel your order, please contact us at:
info@nulaxjewellery.com
You must notify us within the applicable 14-day cooling-off period. After notifying us, you generally have a further 14 days to return the goods.
Returned items should be unworn, unused and in the condition in which you received them, with their original packaging and tags where applicable.
You may be responsible for the reasonable cost of returning an item when cancelling an order because you have changed your mind, unless otherwise required by law.
2. RETURNS
To request a return, please contact us at info@nulaxjewellery.com before sending anything back.
Please do not send items back without contacting us first, as we need to provide you with the appropriate return instructions.
Returned items should be securely packaged to prevent damage during transit.
3. FAULTY , DAMAGED OR INCORRECT ITEMS
Please inspect your order when you receive it and contact us as soon as possible if:
- Your item is faulty or damaged
- You received the wrong item
- The item does not match its description
Please email info@nulaxjewellery.com with your order number and, where appropriate, photographs showing the issue.
Your statutory consumer rights apply to goods that are faulty, damaged or do not conform to the contract. Under Irish consumer law, different remedies may apply depending on the nature and timing of the problem.
We will work with you to resolve eligible issues in accordance with applicable Irish consumer law.
4. ITEMS THAT CANNOT BE RETURNED
Certain items may be excluded from the statutory right to cancel where an exception under applicable law applies, including personalised or made-to-order items where applicable.
This does not affect your statutory rights if an item is faulty, damaged or does not conform to the contract.
Earrings
For hygiene and health reasons, earrings cannot be returned or exchanged once they have been removed from their original packaging or worn, unless the item is faulty, damaged, incorrect, or otherwise covered by your statutory consumer rights.
This is because earrings are products that come into direct contact with the body.
5. SALE ITEMS
Sale items are subject to the same statutory consumer rights as full-price items.
If a sale item is faulty, damaged, incorrectly supplied or otherwise does not conform to the contract, your statutory rights still apply.
For online purchases, the 14-day cooling-off right generally also applies to sale items, subject to the legal exceptions.
6. EXCHANGES
We do not guarantee exchanges for change-of-mind purchases.
If you would like a different item, please contact us at info@nulaxjewellery.com and we will let you know what options are available.
Where an item is faulty, damaged or incorrect, we will deal with the issue in accordance with your statutory consumer rights.
7. REFUNDS
Once we receive and assess a returned item, we will confirm whether the refund is applicable.
Where a refund is due, it will generally be made using the original payment method.
For cancellations under the statutory 14-day cooling-off right, refunds will be provided in accordance with applicable Irish consumer law.
The refund may be subject to the legal rules regarding the condition of returned goods and any applicable reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
8. RETURN ADDRESS
For security and privacy reasons, we do not publish our return address on this policy page.
If you are approved to return an item, we will provide the appropriate return instructions and return address by email.
9. CONTACT US
If you have any questions about returns, cancellations or refunds, please contact:
Nulax Jewellery
Email: info@nulaxjewellery.com
We are happy to help with any questions regarding your order.